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العربيةtu.sa
Interpay

Integration Support Engineer

Location
Riyadh, Saudi Arabia
Workplace
On-site
Job type
Full-time
Experience
Associate

About Interpay

Interpay builds the retail payment software that banks and merchants across Saudi Arabia depend on: POS and SoftPOS acceptance, e-commerce gateways, payment switching and merchant services. Our products handle cardholder data under SAMA regulation and PCI security standards, and they run around the clock.


The role

Interpay's POS and e-commerce payment solutions connect to ECR software in retail stores, kiosks and e-commerce websites. As Integration Support Engineer, you'll be Interpay's technical face to partners and clients: guiding them through connecting our products to their systems, diagnosing issues and carrying each integration to go-live. It's a technical role rather than a development one. You'll succeed by reading logs and interrogating APIs, without writing code. You'll report to the DevOps Manager.


What you'll do

Partner and client integration

  • Integration guidance: help partners integrate our payment solutions into their ECR software, POS terminals, kiosks and websites
  • Technical support: troubleshoot and resolve issues throughout each integration
  • APIs and plugins: guide third parties through API, plugin and hosted-page integrations
  • 3-D Secure: support enrolment, authentication flows and failed-authentication cases
  • Relationships: keep partners informed and respond to enquiries promptly

Terminal and POS integration

  • Configure, deploy and troubleshoot POS terminals, including TMS operations, parameter downloads and terminal profiles
  • Support ECR integration protocols over serial and TCP/IP connections
  • Retrieve and interpret terminal logs to isolate configuration, connectivity and transaction faults
  • Read ISO 8583 message logs to diagnose declines and response codes, and decide whether a fault sits with the partner, Interpay or the upstream host

E-commerce integration

  • Support integrations with Magento, WooCommerce, Shopify and bespoke storefronts
  • Guide partners through checkout flows, callbacks and webhooks, redirects and hosted pages, and refund and reversal handling
  • Diagnose issues with Postman, Fiddler, Wireshark and structured log analysis
  • Use basic scripting and SQL to investigate transactions and reproduce reported issues

Onboarding, go-live and documentation

  • Prepare test credentials, test cards and sandbox environments for partner onboarding and UAT
  • Coordinate cutover planning, production verification and post-launch monitoring
  • Write integration guides, API documentation and FAQs for partners
  • Build a knowledge base of recurring issues and their fixes
  • Escalate defects to development with enough evidence for fast diagnosis, and keep integrations compliant with Interpay security standards


What you'll bring

  • Bachelor's degree in IT, Computer Science or a related field, or equivalent practical experience
  • 1–3 years in a technical support, integration or implementation role
  • Working knowledge of APIs, and of POS systems or e-commerce platforms
  • Reading application, terminal and transaction logs to isolate a fault
  • Postman or similar API testing and debugging tools
  • Basic scripting and working knowledge of SQL
  • The persistence to work an issue through to root cause
  • Explaining technical concepts clearly to non-technical people
  • Managing several partner integrations at once and keeping each moving
  • Professional working proficiency in English
  • Willing and eligible to work on-site in Riyadh


Nice to have

  • Supporting partner or client integrations at a payments, fintech or software vendor
  • POS terminal configuration, TMS operations and parameter downloads
  • ECR integration protocols and serial or TCP/IP terminal interfaces
  • ISO 8583 message structures and response codes
  • E-commerce payment plugins on Magento, WooCommerce or Shopify
  • 3-D Secure integration and troubleshooting
  • Fiddler or Wireshark
  • PCI DSS knowledge (a bonus, not a requirement)
  • Writing technical documentation for external readers
  • Arabic


How we work

  • Diagnostic thinking: you narrow a vague report down to a specific, evidenced cause
  • Customer orientation: you keep partners confident throughout an integration, including under pressure
  • Clarity: you explain a technical answer once, in writing, in a way the recipient can act on
  • Ownership: you carry each integration through to go-live
  • Collaboration: you translate between partners and internal engineering in both directions
  • Curiosity: you keep deepening your understanding of the payment platform


Where and when

Full-time, on-site at our Riyadh office, with hands-on use of payment terminals, card readers and test cards. Occasional travel to partner or client sites within the Kingdom, and occasional work outside standard hours for cutovers and go-live windows.


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